Vtuber

Acceptance of Terms

By accessing or using services provided by omote.live ("OMOTE", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our services.

Definitions

In these Terms:

• Service means the custom VTuber model design and Live2D rigging offered by OMOTE.
• Client means the person or entity that purchases the Service.
• Order means a confirmed purchase of a Service.
• Brief means the project details submitted by the Client after payment.

Services Overview

OMOTE offers custom VTuber model design and Live2D rigging based on specifications provided by the Client.

Each Service includes design, rigging, and six (6) complimentary expressions unless otherwise stated in the selected package.

Order, Payment, and Confirmation

• All Services require full payment upfront before production begins.
• Orders are processed through our designated payment gateway (e.g., Stripe, Lemon Squeezy).
• Upon successful payment, the Client will receive an email with a secure link to submit the project brief.
• Important: Production does not begin until the brief has been submitted and reviewed.

Brief Submission and Scope

• The Client must submit a project brief using the provided secure link.
• The brief defines the scope of production. Requests outside the approved brief may be subject to additional fees.
• OMOTE is not responsible for delays or issues arising from incomplete or unclear briefs.

Production Timeline

• Production begins after the brief has been submitted and reviewed (typically within 2–3 business days).
• Estimated delivery timelines (e.g., 14 days for Standard, 21 days for Premium) are guidelines and may vary depending on complexity and queue status.
• Clients will be notified of any significant delays or changes to the timeline.

Revisions Policy

OMOTE provides revisions in accordance with the scope defined in the brief and selected package tier.

Revision Guidelines

• Standard Package: Up to 1 revision round
• Premium Package: Up to 3 revision rounds
• Performance Package: Unlimited revisions

Additional revisions or requests that exceed the original scope may incur additional charges. Revision requests must be submitted through the designated feedback process.

Deliverables & Delivery

• Final deliverables will be provided in digital format via secure download links.
• Deliverables typically include: PNG files, Live2D model files, and expression data.
• OMOTE is not responsible for issues related to third-party applications or tools after delivery.
• Clients are responsible for backing up all delivered files.

Refund & Cancellation Policy

• Full refunds are generally not available once production begins.
• Refunds or cancellations may be granted only at OMOTE's discretion and under exceptional circumstances.
• For complete policy details, see our dedicated Refund & Cancellation Policy page.
• Note: Once the brief has been reviewed and production has started, orders are considered final.

Intellectual Property

Upon full payment and delivery, the Client receives a license to use the delivered VTuber model for its intended purpose (e.g., streaming, personal content).

OMOTE Retains Rights To:

• Underlying rigging systems and proprietary workflows
• Template assets not unique to the Client's creative brief
• Use the completed work in portfolio and promotional materials

Commercial Rights

Commercial usage rights are included in Performance packages or may be purchased separately for Standard and Premium packages.

Client Responsibilities

The Client agrees to:

• Provide accurate and complete information in the brief.
• Respond to requests for clarification in a timely manner (within 5 business days).
• Comply with all applicable laws when using the deliverables.
• Not use the deliverables for illegal, harmful, or defamatory purposes.
• Maintain confidentiality of any proprietary information shared during the project.

Limitation of Liability

To the maximum extent permitted by law, OMOTE is not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of data, profits, or earnings
• Issues caused by third-party software or platforms (e.g., VTube Studio, OBS)
• Delays caused by circumstances beyond our reasonable control

Our total liability shall not exceed the amount paid by the Client for the specific Service in question.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which OMOTE operates.

Any disputes arising from these Terms or the use of our Services shall be resolved through good faith negotiation or, if necessary, in the courts of the applicable jurisdiction.

Amendments

OMOTE may update these Terms from time to time to reflect changes in our practices, technology, or legal requirements.

Clients who place new orders after updates are considered to have accepted the new Terms. We will notify existing clients of material changes via email.

The "Effective Date" at the top of this page indicates when the current version of these Terms was last updated.

Contact Information

For questions about these Terms or our services, please contact:

We aim to respond to all inquiries within 24-48 hours during business days.

1. All Sales Are Final

All purchases made through OMOTE are final and non-refundable.

Due to the custom and digital nature of our services, we do not offer refunds or cancellations once payment has been completed.

Once an order is placed, production capacity and creative resources are immediately allocated.

2. No Order Cancellations After Payment

Orders cannot be canceled after payment is successfully processed.

This includes, but is not limited to:

• Change of mind
• Delayed response from the client
• Personal or financial circumstances
• Scheduling or streaming plan changes

Clients are encouraged to review all package details carefully before completing payment.

3. Revisions Instead of Refunds

OMOTE does not provide refunds.
Instead, we offer revision support within the scope of the purchased package.

Revisions are intended to:

• Refine design details
• Adjust expressions or motion
• Ensure the final result aligns with the submitted brief

Revision limits and scope depend on the selected package.

Requests outside the original brief may be subject to additional fees.

4. Production Start & Brief Responsibility

Production begins only after:

• Full payment is received, and
• The client has submitted the required brief form.

Delays caused by incomplete or late brief submissions do not qualify for refunds, cancellations, or compensation.

5. Digital Services & Chargeback Protection

All OMOTE products are custom digital services, not physical goods.

By purchasing, you acknowledge that:

• The service is personalized
• Work begins after payment
• The product cannot be returned

Unauthorized chargebacks or payment disputes may result in:

• Immediate suspension of service
• Termination of ongoing production
• Loss of revision privileges

We reserve the right to submit project documentation and communication logs to payment providers in case of disputes.

6. Payment Provider Compliance (Stripe & PayPal)

This policy is structured to comply with the requirements of Stripe and PayPal for custom digital services.

By completing payment, you explicitly agree that:

• You are purchasing a custom-made digital service
• No refunds or cancellations are offered
• Revisions are provided in place of refunds

7. Contact & Support

If you have questions regarding this policy, please contact:

We are happy to clarify any details before payment is made.

Primary Compatibility

Fully optimized for VTube Studio (PC/iOS/Android).

Secondary Support

Compatible with PrprLive, nizima Live, and OBS Studio.

Plug & Play

Files delivered in ready-to-use .moc3 and .model3.json format (just drag & drop).

Advanced Features

Supports Hand Tracking, Expression Toggles, and smooth Physics system.

Note: All files include complete setup guide and technical support if you encounter any issues.

Days 1–5

This initial phase focuses on bringing your vision to life, starting the moment you submit your brief.

Days 6–10

Once the concept is approved, our team moves into the meticulous art production and preparation for Live2D rigging.

Days 11–18

This is where your character comes alive. Our expert riggers meticulously animate every detail according to your chosen package.

Days 19–21

The final phase involves thorough testing, preparation, and secure delivery of your new Live2D model.

Days 1–7

This phase focuses on establishing your character's identity, from head to toe. Designing a full-body character requires extra attention to anatomy, outfit flow, and silhouette.

Days 8–14

Once the concept is approved, we move into the "Clean Art" stage. For the PRO package, the number of layers increases significantly to allow for complex movement.

Days 15–24

This is the most intensive phase. We bring your full-body character to life with industry-standard fluid movement and high-fidelity physics.

Days 25–28

The final days are dedicated to rigorous testing and ensuring your model is ready for its big debut.

Days 1–12

In the ULTRA tier, we don't just draw; we build an identity. This phase allows for deep collaboration to ensure your character is "Idol-ready."

Days 13–22

With multiple outfits and high-fidelity textures, the art production in ULTRA is the most labor-intensive stage.

Days 23–38

This is where we push the boundaries of Live2D. We implement "Next-Gen" tracking and high-fidelity physics that react to every nuance of your performance.

Days 39–43

Unique to the ULTRA tier, we prepare your marketing assets and professional documentation.

Days 44–45

The final transition to your new digital identity.

Note: You will receive the brief access link via email immediately after your purchase is confirmed. The link is secure and personalized for your order.