Privacy Policy
Last updated: February 8, 2026
This Privacy Policy explains how OMOTE, a business brand operated by Dwi Aprilia ("we", "our", "us"), collects, uses, and protects your personal information when you use our website and services at omote.live. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to deliver our services. This may include:
- Email address
- Name or preferred display name
- Reference images and visual materials
- Character descriptions and creative briefs
- Communication related to your order
2. How We Use Your Information
Your information is used strictly for:
- Processing your order and verifying payment.
- Delivering custom VTuber models and rigging files.
- Communicating project updates and providing customer support.
We do not sell, rent, or trade your personal information to third parties.
3. Reference Images & Uploaded Files
Any files you upload are used solely for production purposes.
- Files are accessed only by the OMOTE production team.
- Reference materials are not shared publicly or used for promotional purposes without your explicit permission.
4. Confidentiality
All custom character designs and project details are treated as confidential. We will not publish your model or share your files in our portfolio unless you provide explicit consent.
5. Third-Party Services (Payment Processing)
Payments are processed through Paddle, our Merchant of Record. OMOTE does not store or have access to your full credit card or payment account details. Paddle's use of your personal information is governed by their own Privacy Policy.
6. Data Storage & Security
We take reasonable technical measures to protect your data from unauthorized access. By using our services, you acknowledge that no digital system is 100% secure.
7. Data Retention
We retain your information only as long as necessary to complete your order, provide ongoing support for your digital files, or comply with legal and accounting requirements.
8. Your Rights
You have the right to request access to your personal data, request correction of inaccurate information, or request deletion of your data where applicable. Requests can be sent to support@omote.live.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have questions about this Privacy Policy, please contact: